The Wisdom of our Residents

In February, the Times Colonist published my article: Victoria city council needs to show that it listens. 

Councillors continue to hear from residents throughout the city who are voicing their views on “street issues” and the burdens carried by those on the streets who need care and those whose lives are altered as they deal with dangerous situations.

The wisdom of our residents:  The stories which follow are from two residents who care about the people who find themselves in need and the burdens carried by our community.

A nurse who works with those in need of care and lives in a neighbourhood which has had shelters and “supportive housing” wrote of her experiences. Her thoughtful letter teaches a lesson “When society begins to split, and one group is held to a different set of standards and rules than the other, the trust in the overarching system begins to erode. Trust that has been broken is so very difficult to get back.”  She provides lived experience and should be heard.  

A Burnside-Gorge resident, Michelle Peterson, provided her analysis of the situation to members of Council, the BC Solicitor General, and BC Housing.  While others have spoken of the need for accountability at every level, particularly as it relates to supportive housing, Michelle’s analysis puts it all together.

With permission to distribute their messages, read the wisdom of our residents!

Note: the author has given permission to use her letter publicly with the condition that she be granted anonymity.

Letter to Victoria Police and city leaders.

March 3, 2026:

Downtown Victoria has always been my home, specifically the North Park and Harris Green neighborhoods. I grew up here, and because I love it, I’ve chosen to stay here.

Homelessness, or a population of unhoused people, has always existed in Victoria. These people have been a part of my day-to-day life, in my neighborhood, as well as at my jobs. Over nearly a decade as a nurse working in acute care, I have known this population personally. I have treated unhoused people with cellulitis infections, severe burns to hands and face, spinal abscess from IV drug use, diabetic ketoacidosis from poorly managed diabetes, anoxic brain injury from drug overdose, mental illness exacerbated by drug induced psychosis, and the list goes on. I have administered scheduled suboxone and methadone, and bargained with these patients to please not use their IV access for recreational drug use when they go outside, or to at least tell me if they have.

In more recent years working as an ICU nurse, I have cared for countless individuals who have become fatal victims of the toxic drug epidemic. These patients come to us, intubated on scene in respiratory arrest. They stay for a short time in ICU until they are declared brain dead and are subsequently harvested for organ donation. This population is young and otherwise healthy. Sometimes they have family come and say goodbye, oftentimes from out of province. Other times they die alone with only their nurse at their bedside. Every single time it’s an incredible loss.

What has changed in Downtown Victoria as I’ve grown up and lived here is the introduction of a toxic drug supply, accompanied by open air drug use through the 2023 – 2026 decriminalization pilot, and an escalation in violence from this group as their numbers multiply. In middle school and high school, I participated in various volunteer outreach groups serving the downtown area. The concept was the same across these ventures – connect, humanize, share what you’re more fortunate to have.  I have always leaned politically center left, and believe in social programs, housing, and second, third, fourth, fifth chances for everyone. In July 2024, however, when that paramedic was attacked on Pandora street, and the first responders who came to assist were swarmed by a group of 60 people, it all began to crack for me. When society begins to split, and one group is held to a different set of standards and rules than the other, the trust in the overarching system begins to erode. Trust that has been broken is so very difficult to get back.

Living in downtown Victoria, I’m faced daily with scenes where I think to myself – “Wow. If I did that, I’d be arrested.” People are lighting fires in doorways. They’re laying down in the streets. Their pants are down and their bits are exposed. They’re defecating on the sidewalks in broad daylight. I find myself jaywalking to avoid colliding with groups of people yelling at each other around a shopping cart, and think – “Is jay walking illegal? Could I get fined for this?”  As we question our safety in our neighborhood, as we feel forgotten by city leaders, as we feel that we’re working hard to participate in society while there are groups of people outside our doors using drugs and verbally harassing us as we leave for work, the trust erodes further.

I share my history of nursing and outreach work because I think context is incredibly important. I don’t live in a suburb 15 km away; I live right in the heart of this city. I don’t make angry Facebook posts from my living room having never taken a moment to consider both sides, I’ve sat at these peoples’ bedsides and listened and connected. I think it’s important for leaders to listen when those who have been extremely tolerant and understanding and generous in the past, begin to reach their limit.  

I recognize that the solution isn’t simple, it’s multifocal. I don’t have any answers. I urge our leaders to look outward to see what other countries and cities have done to reduce social inequity. To ask for help with this, and to seek long term solutions instead of a quick fix. I think the focus starts with neighbourhood safety with the help of law enforcement on our street, and I believe the solution lies in focusing our efforts upstream and addressing the diverse struggles that the unique individuals in this population face. Instead of finding a blanket approach for the large group, break it apart and assess the various origins these people have come from to end up here.  As a nurse and as a resident of this city, I have seen what downstream interventions with this population produce. Please, let’s instead find a way to change the trajectory with primary prevention approaches, strategically tailored to the subgroups within it. 

Do unhoused people with drug addictions, who have fallen through societies’ cracks, or who suffer from generational trauma or untreated mental illness deserve much better? Yes, they absolutely do. But also, I would say, we do too.”

From: Michelle Peterson
Sent: Tuesday, January 27, 2026

Subject: We Are Having the Wrong Conversation About Shelters and Supportive Housing

We are having the wrong conversation about homeless shelters and supportive housing. Repeating the same approaches while expecting different results is clearly not working.

Public discussion has deteriorated into people being dismissed as “NIMBYs” for raising concerns, others written off as “activists,” endless arguments about which neighbourhood should host services, and the familiar refrain that it should “go to Oak Bay.” This framing doesn’t move us toward solutions; it polarizes the conversation and shuts down legitimate and much-needed discussion.

When discussion becomes polarized and communities are pitted against one another, it becomes easier for decision-makers to dismiss local voices altogether. At a community meeting last year about the Dowler Place shelter — recorded and posted online — the residents were told they had not been consulted beforehand because the City believed they would oppose the decision. That moment speaks volumes about how community input is treated and how polarized we have become.

More recently, the Burnside Gorge community learned through media reports that our neighbourhood will be getting another shelter. Combined with two existing shelters, this will result in approximately 198 shelter beds within roughly one kilometre of each other — a level of concentration few communities would accept. Decisions of this scale, made without transparency or consultation, damage trust and predictably fuel resistance.

The real question we should be asking is this: 

Why do neighbourhoods resist shelters, supportive housing, or treatment facilities in the first place? 

That is the problem we need to solve.

The majority of community concerns are not about rejecting people who need housing or care. They are about system failure and its consequences. Poorly planned and inadequately managed sites can bring increased disorder, open drug dealing, exploitation, and predatory behaviour — harms that affect both vulnerable residents and the surrounding community. When service providers aren’t held accountable, communities are excluded, and governments fail to provide adequate oversight, risk increases and outcomes suffer.

We need a different conversation — one focused on how shelters and supportive housing are planned, resourced, and managed so they are safe, effective, and acceptable to both the communities that host them and the people who rely on them.

My request to you, as Mayor and Council, and BC Housing, is to lead a structural reset in how shelters and supportive housing are planned, governed, and evaluated — and to do so in genuine partnership with the communities that host them.

Focus on solving the real problem: operational effectiveness, enforceable accountability, and transparent placement criteria. Set clear, measurable standards for how sites are managed. Require regular public reporting on performance and community impact. Establish defined escalation mechanisms when disorder increases. Ensure placement decisions are based on matching resident needs to the appropriate housing model — not simply on bed availability.

At the same time, bring communities into the work in a meaningful and ongoing way. Create a structured forum where community representatives, service providers, health partners, police, and residents can co-develop standards, review outcomes, and address emerging issues before they escalate. Engagement should not follow decisions — it should shape them.

Council and BC Housing have both the authority and the responsibility to lead this shift. Communities are not asking to block solutions; they are asking for solutions that work. The resistance we see is not rooted in a lack of compassion — it is rooted in lived experience with system failure.

Fix the system — with us — and you will change the conversation, and then maybe we will get to a place where shelters and supportive housing are welcomed into communities.

Michelle Peterson, Burnside Gorge Resident

Campaign Volunteers would assist with:

  • Administrative work such as handling and distributing promotional materials
  • Accompanying me on door-to-door visits
  • Assisting at all-candidates gatherings
  • Scheduling

How would you like to help the campaign?

Things to know about donations:

  • Donations are NOT tax deductible
  • Cannot be made by corporations, unions or other entities
  • Maximum contribution per candidate campaign is $1,250
  • A donor must:
    • be a resident of B.C.
    • be a Canadian citizen or permanent resident
    • provide full name and residential address
  • Each campaign must register all donations/donors
  • Anonymous donations of more than $50 are not permitted
  • The names of donors contributing $100 or more will be reported publicly following the election. Supporters often choose to donate $99; names of these donors are not published

If you prefer to donate by cheque please make it payable to “Marg Gardiner Campaign” and email me to arrange collection.